Privacy Policy

PRIVACY POLICY INTRODUCTION

KA Plumbing Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kaplumbinginc.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, mailing address, phone number
• Payment Information: Credit card details, billing address
• Service Information: Property details, service history, appointment preferences
• Customer Communication: Service requests, inquiries, feedback
• Account Information: Username, password (if you create an account)

Automatically Collected Information

• Usage Data: Browser type, IP address, device information, operating system
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels
• Location Data: General location based on IP address or more precise location when permitted

HOW WE COLLECT YOUR INFORMATION

We collect information from you when you:

• Fill out forms on our website
• Request services or schedule appointments
• Create an account
• Sign up for our newsletter
• Participate in surveys or promotions
• Contact our customer service
• Use our website or mobile application

We also collect information automatically through:

• Cookies and tracking technologies
• Server logs
• Third-party analytics providers

HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, service updates, and marketing communications
• Respond to inquiries and provide customer support
• Personalize your experience and deliver targeted advertisements
• Monitor and analyze usage patterns and trends
• Ensure the security and integrity of our services
• Comply with legal obligations

LEGAL BASIS FOR PROCESSING (FOR EEA USERS)

For users in the European Economic Area (EEA), we process your personal data on the following legal grounds:

• Performance of a contract when providing services you’ve requested
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Your consent, where required by law

DISCLOSURE OF YOUR INFORMATION

We may share your information with:

• Service Providers: Third parties that help us operate our business and deliver services
• Business Partners: Companies we partner with to offer services, promotions or products
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

TEXT MESSAGE COMMUNICATIONS

If you provide your mobile phone number, we may send text messages for:

• Appointment confirmations and reminders
• Service updates
• Promotional offers
• Customer satisfaction surveys

You can opt out of these messages at any time by replying “STOP” or by contacting us directly.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance your browsing experience
• Analyze website traffic and performance
• Personalize content and advertisements
• Remember your preferences

You can control cookies through your browser settings, but blocking cookies may limit your use of our services.

THIRD-PARTY ADVERTISING

We work with third-party advertisers who may use cookies or similar technologies to collect information about your browsing activities over time and across different websites. This information may be used to provide you with interest-based advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request limits on how we use your information
• Portability: Request transfer of your information
• Objection: Object to certain uses of your information
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided at the end of this policy.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These include the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete personal information
• Opt-out of the sale of personal information
• Non-discrimination for exercising CCPA rights

To exercise your CCPA rights, please contact us using the information provided at the end of this policy.

Nevada Residents

Nevada residents have the right to opt out of the sale of certain “covered information” to third parties. We do not sell your covered information as defined in Nevada law.

DATA SECURITY

We implement reasonable security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

CHILDREN’S PRIVACY

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The date the Privacy Policy was last revised is identified at the top of the page. We encourage you to review the Privacy Policy whenever you access our services.

CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please contact us at:

KA Plumbing Inc.
3223 Rio Bonito Dr.
Albuquerque, NM 87121
Email: kaplumbingheatingteam@gmail.com
Phone: (505) 410-0232